Customer Success Operations Manager
Location: Remote
Type: Full-time
Industry: Business Consulting, Strategic Communications, Growth Marketing
Business Model: Fractional CMO / COO for LATAM, North America, and Europe
About Brava Growth
At Brava Growth, we help bold companies scale faster, smarter, and more sustainably. We operate as strategic partners, combining the vision and execution of a Fractional CMO/COO with proven growth methodologies across industries like fintech, edtech, e-commerce, real estate, logistics, and media.
We’re a boutique consulting firm formally registered in El Salvador, with active presence in Mexico, Panama, and Canada, and a high-performance team working with daring, innovative clients ready to grow. Our philosophy: Growth con agallas. Don’t play nice. Play smart. We scale the brave.
The Role
We’re looking for a Customer Success Operations Manager to elevate how we serve and retain clients, standardize processes, and maximize results. This is a key role enabling our consultants and strategists to work more efficiently, deliver consistent value, and directly impact both client success and Brava Growth’s revenue.
You will build internal systems, leverage data and automation (including AI) to drive decisions, and design scalable processes that can be replicated across multiple industries and markets.
What You’ll Do
- Design and implement scalable, data-driven processes to optimize the customer experience across the entire lifecycle (from onboarding to renewal and expansion).
- Configure and manage CRM automations (HubSpot / Salesforce) for project tracking, renewals, segmentation, and Customer Success reporting.
- Be the analytics backbone for CS: leverage SQL, dashboards, and BI tools to generate insights, identify opportunities, and improve account health, retention, and upsell.
- Partner cross-functionally with Operations, Strategy, and Marketing to align priorities and ensure a seamless end-to-end customer journey.
- Operationalize key CS programs such as health scoring, success plans, NPS loops, churn prevention, and QBRs.
- Support leadership in strategic planning, quarterly reviews, and ongoing process improvements.
- Monitor team performance, identify bottlenecks, and proactively implement changes to drive client engagement with our services.
What We’re Looking For
- Experience: 3–5 years in CS Ops, RevOps, or Business Ops—ideally in a high-growth B2B or boutique consulting environment.
- SQL: Proficiency in querying, reporting, and turning data into actionable decisions.
- CRM: Salesforce or HubSpot automation, reporting, and segmentation experience.
- Problem-solving: Skilled at structuring complexity into durable, scalable systems.
- Communication: Able to translate data and technical processes into clear narratives for executives and clients.
- Collaboration: Proven track record working cross-functionally and driving projects to completion without direct ownership of all parts.
- Proactivity: Extreme ownership, speed of execution, and a continuous improvement mindset.
- Team mindset: Low ego, high impact, and energized by enabling others to do their best work.
This Role Isn’t for You If…
- You need constant supervision and struggle with autonomy.
- You’re uncomfortable with ambiguity and rapid change.
- You shy away from giving or receiving direct feedback.
- You prefer slow, predictable environments over rapid iteration.
- You’re not passionate about enabling high-performing teams.
Why Join Brava Growth
- Be part of a boutique consulting firm expanding internationally.
- High-autonomy role with direct exposure to leadership.
- Ambitious, diverse, and globally minded team.
- Competitive compensation + performance bonus scheme.
- Flexibility to work remotely or hybrid.
- High-performance, high-trust culture where your voice matters.
📩 How to Apply:
Send your CV and a short paragraph on why this role is a perfect fit for you to alicia@bravagrowth.com with the subject CS Ops Manager – [Your Name].
Brava Growth 